01
Bookings & Quotes
The pipeline the whole business runs against.
- Kanban board through ENQUIRY → QUOTED → PROVISIONALLY BOOKED → CONFIRMED → COMPLETED.
- Website enquiry inbox that ingests form submissions from your own site.
- Submissions held for approval before they enter the pipeline.
02
Costing Engine
Margin known before the quote leaves.
- Multi-currency cost sheets in USD and KES.
- Live exchange rate sync.
- AI advisor that flags thin margins before you quote.
03
AI Itinerary Builder
Drafted in minutes, published as a document you would be happy to send.
- Day-by-day itineraries generated with Claude.
- Published to the client portal as a travel-magazine layout.
04
Invoicing & Payables
Money out the door, and money owed, in one place.
- Branded PDF invoices with VAT.
- Bank transfer and M-Pesa payment details.
- Payment status tracking.
- Supplier reconciliation against quoted margin.
05
Partners & Fleet
Compliance that warns you in advance, not at the gate.
- Guide and vehicle registry.
- Expiry tracking for PSV licence, insurance, guide certification and first aid.
- Configurable alert windows.
- One-click WhatsApp driver briefing.
06
Driver Portal
Visibility from a phone with no app and no password.
- No-login, token-linked page per driver.
- Live status logging — “Airport pickup complete”, “Arrived at lodge”.
- Ops sees updates in real time.
07
Client Portal
One link that answers the questions guests would otherwise email you.
- No-login mobile page with the live itinerary.
- Accommodation details and packing list.
- Document vault and post-trip feedback.
08
WhatsApp CRM
The conversation, attached to the booking.
- Threaded message history.
- Automated pre-trip reminders at 30, 14, 7 and 1 day before arrival.
09
AI Intelligence
Attention pointed at the right enquiry and the right anomaly.
- Conversion scoring — HOT, WARM, COLD — on every enquiry.
- Anomaly alerts for low margins and payment delays.
- Plain-English querying of your own revenue and arrivals data.
10
Content Studio
Marketing material out of work you have already done.
- Turns published itineraries into Instagram posts, blogs, newsletters and brochures.
- Output in English, German, French and Spanish.
11
Operations Calendar & Tour Schedule
The whole season on one grid.
- Vehicle and guide assignments across dates.
- Conflicts visible before they become double-bookings.
12
Client Directory
The record that outlives any one booking.
- Profiles with passport and document storage.
- Complete booking history per client.
- WhatsApp message history with sentiment tracking.
13
Supplier Database
The other half of every itinerary.
- Categorised by lodge, camp, transport, park, activity or flight.
- Named contact, email and phone per supplier.
- Linked to the costs they appear in.
14
Accounts Payable
The side of the ledger that usually goes unwatched.
- Supplier invoices reconciled against quoted margin.
- Tracks what is owed to each supplier, per booking.
- Unpaid supplier costs on completed trips surface as alerts.
15
Expenses
Overheads in the same place as everything else.
- Internal expense records.
- Visible against the same reporting as trip costs.
16
Tasks
Nobody's to-do note, somebody's task.
- Priority levels: low, medium, high.
- Categories: finance, operations, client, general.
- Assignable to a team member.
17
Vouchers
The document the lodge actually asks for at check-in.
- Guest name and lodge contact on every voucher.
- Generated against the booking record.
18
Tour Templates
Stop rebuilding the same eight days.
- Reusable tour definitions.
- Applied to a booking as a starting point.
19
Campaigns
The past-guest list, actually used.
- Audience segmentation by saved criteria.
- Scheduled sends.
- Sent and failed counts tracked per campaign.
20
Reports
Answers without exporting anything.
- Revenue reporting with charts.
- Reads the same records ops works in daily.
21
Settings & Security
The controls behind everything above.
- Business profile, bank accounts and M-Pesa details.
- Team management across ADMIN, OPS and GUIDE roles.
- Per-user two-factor authentication.
- Immutable security audit log of every auth event.
- Notification preferences per event type.
